Terms and Conditions
Last updated: July 2026
Acceptance of Terms
By placing an order with The Lotus Bakehouse, you agree to these terms and conditions. Please read them carefully before submitting your order.
Our Products
All of our macarons are handcrafted and completely eggless. Vegan options are available on request. Our products are made in small batches and may vary slightly in appearance from images shown on our website. All orders are made to order.
Ordering
Orders are placed via our online order form. Submitting an order form does not guarantee acceptance of your order. Your order is only confirmed once you have received an acceptance email from us and payment has been received in full. We reserve the right to decline any order.
Payment
Payment is required in full to confirm your order. We will be in touch with payment details once your order has been accepted. Orders will not be fulfilled until payment has been received.
Cancellations and Rescheduling
No refunds are available once payment has been received. If you need to reschedule your order, you may do so provided you give at least 48 hours notice before your scheduled delivery or collection date. Rescheduling is subject to availability within our current open order period. Cancellation requests made less than 48 hours before the scheduled delivery or collection date cannot be rescheduled or refunded.
Delivery
We offer delivery across the UK. A delivery charge of £5 applies unless you are within 5 miles of our bases in Coventry or Bolton, in which case delivery may be free at our discretion. Delivery timescales are estimated and we cannot guarantee exact delivery dates once an order has been dispatched. We are not responsible for delays caused by postal or courier services.
Collection
Collection is available from Coventry and Bolton. Collection dates and times will be confirmed with you directly once your order has been accepted. Please do not arrive to collect your order without prior confirmation.
Allergens
Our macarons are made in a kitchen that handles nuts, dairy, soya, and gluten. Detailed allergen information for each flavour will be provided upon request. If you have a severe allergy, please contact us before placing an order. We cannot guarantee our products are free from any specific allergen.
Order Periods
We accept orders for specific occasions and events only. Our order form will indicate when we are accepting orders and the available dates for delivery or collection. Orders outside of these periods are not available via the online form but may be discussed directly with us via Instagram or WhatsApp.
Changes to These Terms
We reserve the right to update these terms and conditions at any time. The latest version will always be available on our website.
Contact
If you have any questions about these terms, please contact us at: thelotusbakehouseuk@outlook.com