Privacy Policy
Last updated: July 2026
Who We Are
The Lotus Bakehouse is a UK-based macaron business specialising in eggless and vegan macarons, operating under the name The Lotus Bakehouse.
What Information We Collect
When you place an order through our website, we collect the following information: your full name, email address, contact number, delivery address (if applicable), and your order details including flavour choices, box size, dietary requirements, and preferred delivery or collection date.
How We Use Your Information
We use your information solely to process and fulfil your order, send you an order confirmation email, contact you regarding your order status (including acceptance or cancellation), and respond to any enquiries you send us. We do not use your information for marketing purposes without your consent.
How We Store Your Information
Your information is stored securely using Supabase, a GDPR-compliant database service. We retain your order information for up to 2 years for business record-keeping purposes. We do not sell, share, or transfer your personal data to third parties, except where required to fulfil your order (for example, delivery services).
Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of any inaccurate data, request deletion of your data, and object to how we use your data. To exercise any of these rights, please contact us at the email address below.
Cookies
Our website does not currently use tracking or advertising cookies. We may use essential cookies to ensure the website functions correctly.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at: thelotusbakehouseuk@outlook.com